About the teamYou will lead a brand-new team that is at the center of Zillow's effort to transform the future of home selling. This team will be responsible for establishing and developing premier operations for residential real estate transactions, central to our mission to make the process of buying or selling a home a consumer friendly, state of the art experience that can be launched with just the click of a button.About the roleZillow Offers is expanding rapidly across the country, and we're looking for an operational leader who can lead the launch, growth, and scale of a field operations team in a new, strategic market within Zillow's world-class culture and consumer brand.Zillow is seeking a General Manager who will be the head of field operations for all in-market buying, selling and renovating homes. This role includes building a team to provide an excellent customer experience for our homebuyers and sellers in our industry-disruptive business. You will lead the field operations team and interact with market analysts and customer service agents, while coordinating with centralized teams (underwriting, transactions, renovations, etc.) to optimize market performance.You will:Be a strategic and tactical leader of field operations to build and grow the local market.Own overall market performance and P responsibilities with key performance indicators of property level margin, renovation turn times, actuals vs. underwriting for purchase sale price and renovation costs and timelinesImplement operational processes at scale across the fastest-growing teams at ZillowDiagnose and manage any complications that occur within buying, renovating and selling homesManage multiple levels of direct reports, work closely with, and influence centralized support teams. Build a proficient team through both individually coaching your leaders and partner with Learning and Development to execute training programsEvaluate ongoing market condition monitoring, provide feedback valuation, home condition coordination with central office and home make-ready management (scopes of work, bids, setting appropriate spec levels, conditions, timelines and vendors)Collaborate with local sales team and central asset management to minimize days on marketHandle home listing and sale management, local RE agent coordination and overall return on home purchasesInteract effectively with multiple stakeholders internally and externally (real estate agents, general contractors, senior leadership etc.) Be the brand ambassador of Zillow's culture to both your team and the business networks in your local marketProvide coaching and development to the Team; build the ZO culture and work environment to sustain growth through our values and leadership principlesDeliver training as necessary to open new markets, launch new initiatives and or address market opportunitiesMaintain a presence in the field through coaching and observation visits with the TeamComplete other duties as assignedThis role has been categorized as a Field position. "Field" employees perform the majority of their work in the field, not at any specific corporate or other office location. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.Who you areInvestment acumen - You have knowledge of key drivers of profitability when buying and selling homesLocal Market Knowledge preferred - You know the intricacies of the market- including seasonality, and general market nuances like brokerage/industry environmentGeneral knowledge of renovating a home and pitfalls to avoid is preferredExperienced in hiring, training and retaining top talentExcellent organizational and impeccable communication skills both written and verbalAble to influence in a highly cross-functional environmentExhibit the core tenets of being an effective leader!Real Estate license preferredExperience managing and motivating your direct reports and indirect reportsExperience in real estate, construction, renovation or asset management preferredComfortable with adopting new technologyAble to pass a pre-hire drug test and remain in compliance with our substance abuse rules and testing requirements.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.Get to know usZillow is reimagining real estate to make it easier to unlock life's next chapter.As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand experience for selling, buying, renting or financing with transparency and nearly seamless end-to-end service. Millions of people visit Zillow and its affiliate sites every month to start their home search, and now they can rely on Zillow to help them finish it - and no matter what job you're in, you will play a critical role in making this vision a reality.At Zillow, we're powered by our innovative and inclusive work culture, where everyone has the flexibility, support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to redefine the employee experience, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune's 100 Best Companies to Work For® List 2021 Bloomberg Gender-Equality Index 2021, Human Rights Campaign (HRC) Corporate Equity Index and HRC's Best Place to Work for LGBTQ Equality 2021, Fortune Best Workplaces for Technology 2020, Fortune Best Workplaces for Millennials 2020, Fortune Best Workplaces for Parents 2020, and the Deloitte Technology Fast 500.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 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