Grady Health System

Referral Coordinator_Kirkwood

Source: beBee S2


Job Description
The Referral Coordinator is responsible for coordinating internal and external specialty care referrals for patients as requested by the primary care physician. The Referral Coordinator will also be responsible for scheduling, tracking, referral case management and providing reports. The Referral Coordinator will be professional and promote the core values and mission of Grady Health System, always exercising utmost discretion, diplomacy and tact in customer interactions.
15% Customer Service
Smiles; cheerfully greet patients.
Engages all patients in a genuine, warm, and caring manner.
Acts as a resource for patients or providers who have questions or problems relating to referrals.
Reviews details and expectations about the referral with patients.
20% Scheduling Management
Ensure complete and accurate patient demographics and current insurance information.
Coordinates appointments for patients.
50% Referral Management
Processes patient referrals to specialty providers by reviewing clinical records for referrals and providing appropriate clinical information to specialist.
Obtain authorizations for patient referrals to specialists, diagnostic testing and procedures. Advise physician if authorization request is denied.
Acts as a resource for patients or providers who have questions or problems relating to referrals.
Ensure loop closure by getting reports from external specialists get back to referring provider.
Reviews details and expectations about the referral with patients.
10% Reporting/Communication
Coordinate and manage scheduling of departmental programs.
Create a variety of reports for leadership on operational metrics.
5% Other Duties as assigned
Required Education:
High School Diploma or GED
2 years of college level coursework
Preferred Education:
Associates Degree
Experience:
Two (2) or more years job related experience including referral coordinator in ambulatory clinic setting.
Job Requirements


2 days ago



Atlanta, Ga

Grady Health System

Full Time

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