Eastern Bank

Customer Service Center, Online Banking Specialist I

Source: beBee S2


Job Description

Responsibilities include, but are not limited to the following:

  • Provide a high level of customer service to all Online Banking end users
  • Handle all online banking call volume for the Customer Service Center
  • Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner
  • Serve as a service liaison between Eastern Bank Online customers and all third-party service providers
  • Process new online account set-ups and performs on-going maintenance to existing online accounts
  • May be required to assist other areas of the call center on an as needed basis

Education and Experience

  • Associate’s Degree or related knowledge/skills base gained through experience required
  • Minimum of 3 years customer service experience in a fast-paced environment
  • Ability to articulate solutions in a demanding environment
  • Previous Retail Banking experience preferred
  • Call Center Experience or a high-volume phone environment required
  • Must have a strong understanding of Online Banking services
  • Ability to troubleshoot technology issues and come to a solution

Skills/Knowledge

  • Computer proficiency, including web navigation and keyboarding skills a must
  • Excellent oral and written communication skills
  • Superior customer service skills required
  • Proficient with Internet terminologies and navigation
  • Ability to learn new concepts quickly and easily in a fast-growing environment

Previous success hiring people with similar job titles to these:

  • Customer Service Representative
  • Inbound Call Representative
  • Call Center Representative
  • Customer Care Center Specialist
  • Member Services Representative

Key Terms

  • Problem Solver
  • Multitasker
  • Creative Thinker
  • Tech Savvy

Perks:

  • Remote work flexibility after a desired length of tenure and good performance
  • Hire immediately
  • Growth opportunities
  • Great benefits
  • Strong culture
  • Work life balance
CB2
Job Requirements

6 days ago



Lynn, Ma

Eastern Bank

Full Time

Apply at Melga
By registering, you are giving consent for melga to inform you of jobs by email according to your search. I declare that I have read and accept the Terms of Service , Privacy Policy and Cookies Policy of beBee Affinity Social Network SL

Related Jobs

  • https://dktn8eak9qti5.cloudfront.net/img/letters/E.png

    Customer Service Center, Mortgage Banking Specialist

    Responsibilities include, but are not limited to the following: Accurately and expediently answer inquiries from customers on all types of new and existing products and services by dr

    Eastern Bank - Lynn, Massachusetts - Jooble US

  • https://dktn8eak9qti5.cloudfront.net/img/letters/M.png

    Call Center/Online Banking Representative

    Call Center/Online Banking RepresentativeClient Services Framingham• ID: 124-138• Full-Time/RegularPosition DescriptionSenior Account Representative ISummary / ObjectiveThe Senior Account Represent

    MutualOne Bank - Framingham, Massachusetts - Jooble US

  • https://dktn8eak9qti5.cloudfront.net/img/letters/E.png

    Banking Customer Service Center Sr. Representative

    Envision Bank believes in people helping people – it was our belief when we first opened our doors in 1851 as Randolph Savings Bank, and it holds true today. For over 150 years, we have been provid

    Envision Bank - Randolph, Massachusetts - Jooble US

  • https://dktn8eak9qti5.cloudfront.net/img/letters/H.png

    Call Center Customer Service Specialist

    This position is responsible for exceeding customers' service and sales expectations in an inbound call center environment. Activities include efficiently managing customer needs and issues assessm

    HarborOne Bank - Brockton, Massachusetts - Jooble US