Print Support Specialist I

Source: beBee S2


Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and RICOH are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.

  • Daily support of network and workstation printers
  • Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary
  • Keeps the customer up to date on the progress of problem resolution
  • Provides end users with detailed remote access knowledge and documents complete trouble shooting information
  • Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
  • Responsible for on-site hardware - consumables inventory
  • Responsible for printer procurement as required by the customer
  • Responsible for printer hot swap inventory
  • Documents and reports all fleet meter reads
  • Maintains printer fleet tools/databases

QUALIFICATIONS (Education, Experience, and Certifications)
  • Typically requires:
  • High School Diploma (or equivalent) with additional education preferred
  • IT Help Desk Support experience (application - hardware support)
  • Technical Training - Certifications: HP Certifications

Ricoh is an EEO/Affirmative Action Employer - Minorities/Women/Protected Veterans/Disabled.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 866-428-9959.


6 days ago

Albany, New york


Full Time

Apply at Melga
By registering, you are giving consent for melga to inform you of jobs by email according to your search. I declare that I have read and accept the Terms of Service , Privacy Policy and Cookies Policy of beBee Affinity Social Network SL

Related Jobs


    Print Production Lead

    Staples Connect is focused on our customer and our community, while empowering you to learn, grow and deliver. As a Retail Sales Print & Marketing Production Lead , you will be col

    Staples - Pittsfield, Massachusetts - Talent US



    Associate Print Technicians 3: 00-11: 00pm shifts available. Prepare and maintain rotogravure printing presses for production: set up and assist the Printer with press operation, maintain job mater

    MOLARI Employment Services - Allendale, Massachusetts - Jooble US


    Information Technology Support Specialist

    Who are we? Upstate Veterinary Specialties, PLLC (UVS) is a growing, privately-owned, specialty and emergency veterinary hospital located in Latham New York. We offer a cong

    Upstate Veterinary Specialties - Latham, Ny - Appcast US


    Latent Print Examiner 1 Trainee

    Minimum Qualifications Permanent service in this title or one year of permanent competitive or 55b/c service in a title SG-11 or higher and otherwise eligible for transfer. To qualify for transfer und

    State of New York - Albany, New york state - Jooble US